YouTrip services operating normally after 'major outage'

Services in Singapore affected earlier include wallet top-ups, currency exchange and payment authentication.

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SINGAPORE: Multi-currency e-wallet YouTrip services have returned to normal after a "major outage" on Monday (Oct 19).

In an update to CNA at about 6.45pm, the company said all its functions were "fully back up and operating as normal".

It attributed the disruption to a technical issue in a third-party vendor's system.

"Following the resolution of the issue, our immediate priority remains the active monitoring of the vendor’s system stability to ensure reliable operations moving forward," YouTrip said.

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It added that users' funds and accounts "remain completely safe".

At about 11am, 19 of YouTrip's 23 services in Singapore were affected, including wallet top-ups, currency exchange and payment authentication, according to its website.

Services in Thailand were also hit by a major outage, with only three of 14 services listed as operational.

In an update at about 12.45pm, the status of the affected services in Singapore and Thailand had been updated to "service degradation" on its website. 

In response to a comment on Facebook, YouTrip acknowledged that its app was experiencing technical difficulties.

Customers may experience “service degradation” when making card payments or using other services, including ATM withdrawals, the company said.

YouTrip added that its teams are carrying out technical maintenance to resolve the issues.

In an update to CNA at around 3.50pm, YouTrip said most functions, including in-app currency exchange and wallet top-ups, were back to normal.

In February, YouTrip users were erroneously charged for attempted transactions after facing issues with their card payments. 

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