Resolved 99.1% of complaints, says Ola Electric on consumer panel notice

Ola received a notice from CCPA on October 7 for alleged violation of consumer rights, misleading advertisement and unfair trade practices.

Electric two-wheeler manufacturer Ola Electric has said that it has resolved more than 99% of the complaints it received from Central Consumer Protection Authority (CCPA) related to its vehicles.

The company received a show cause notice from CCPA on October 7 for alleged violation of consumer rights, misleading advertisement and unfair trade practices. CCPA gave Ola 15 days to respond to the show cause notice.

"In continuation to our letter dated October 7, 2024, regarding the intimation to the stock exchanges about the show cause notice received by the company from CCPA, we would further wish to inform you that the company has provided the requested information and clarifications in response to the show cause notice today to CCPA," Ola said in a regulatory filing dated October 21.

"We wish to reiterate that Ola Electric has a robust mechanism to address complaints raised with respect to our vehicles. In fact, we wish to emphasise that out of 10,644 complaints that we received from CCPA, 99.1% of the complaints were resolved to the complete satisfaction of the customer as per Ola Electric's robust redressal mechanism," it added.

Ola reportedly engaged leading consultancy firm EY to improve its after-sales service following rising customer complaints. Apart from addressing customer complaints, the collaboration aims at managing spare parts and upgrading after-sales support.

Several reports claimed that customer complaints at Ola had hit 80,000 per month.

The company currently offers S1 range of electric scooters. The S1 range includes S1 X (2kWh, 3kWh and 4kWh), S1 Air and S1 Pro. Below are their starting prices (ex-showroom).

• Ola S1 X 2kWh - Rs 74,999
• Ola S1 X 3kWh - Rs 87,999
• Ola S1 X 4kWh - Rs 1,01,999
• Ola S1 Air - Rs 1,07,499
• Ola S1 Pro - 1,34,999

Ola maintains a direct-to-customer distribution network with more than 750 stores across India, other than being present online.