YouTrip faces ‘major outage’ across most services in Singapore and Thailand

Services affected in Singapore include wallet top-ups, currency exchange and payment authentication.

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SINGAPORE: Multi-currency e-wallet YouTrip reported a “major outage” affecting most of its services on Monday (Oct 19).

At about 11am, 19 of its 23 services in Singapore were affected, including wallet top-ups, currency exchange and payment authentication, according to its website.

Services in Thailand were also hit by a major outage, with only three of 14 services listed as operational.

In an update at about 12.45pm, the status of the affected services in Singapore and Thailand had been updated to "service degradation" on its website. 

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In response to a comment on Facebook, YouTrip acknowledged that its app was experiencing technical difficulties.

Customers may experience “service degradation” when making card payments or using other services, including ATM withdrawals, the company said.

YouTrip added that its teams are carrying out technical maintenance to resolve the issues.

In February, YouTrip users were erroneously charged for attempted transactions after facing issues with their card payments. 

CNA has contacted YouTrip for more information on Monday's service outages.

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