Microsoft Lowers AI Software Sales Quota As Customers Resist New Products

An anonymous reader quotes a report from Reuters: Multiple divisions at Microsoft have lowered sales growth targets for certain artificial intelligence products after many sales staff missed goals in the fiscal year that ended in June, The Information reported on Wednesday. It is rare for Microsoft to lower quotas for specific products, the report said, citing two salespeople in the Azure cloud unit. The division is closely watched by investors as it is the main beneficiary of Microsoft's AI push. [...]

The Information report said Carlyle Group last year started using Copilot Studio to automate tasks such as meeting summaries and financial models, but cut its spending on the product after flagging Microsoft about its struggles to get the software to reliably pull data from other applications. The report shows the industry was in the early stages of adopting AI, said D.A. Davidson analyst Gil Luria. "That does not mean there isn't promise for AI products to help companies become more productive, just that it may be harder than they thought."