Microsoft outage disrupts email and other services for second day
The company has not said how many users are affected or when service is expected to be fully restored.
by Scripps News Group · ABC15 ArizonaShare
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Microsoft is continuing to investigate widespread connectivity issues affecting Microsoft 365 services, including Outlook.
As of Friday morning, the company reported a "continued recovery" of its services.
The company initially reported on Thursday that users in the Americas were experiencing problems accessing Exchange Online mailboxes through multiple connection methods. Microsoft later said the disruption may be worldwide.
Microsoft said several of its popular services could be affected, including Teams, SharePoint, Copilot, Planner and To Do. The company also warned of potential disruptions to its security and compliance services.
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"Traffic is being gradually restored, and we're seeing improvements in key customer scenarios, including mailbox access and delayed email processing. However, some users may continue to experience intermittent issues," Microsoft said early Friday.
The company added, "At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete."
Microsoft said its investigation found that a portion of its infrastructure was experiencing unusually high demand across multiple regions, likely contributing to the connectivity problems.
The company has not said how many users are still affected by the outage or when service is expected to be fully restored.
While the outage frustrated some workers, others appeared happy to have an unexpected break.
"Take your time, baby girl. Matter of fact, don’t fix it until after 5PM," one social media user joked.
Another offered Microsoft some tongue-in-cheek tech support: "Did you try unplugging it and plugging it back in????"