Marks and Spencer suspend all online orders after cyber incident
by Aine Kenny · RSVP LiveGet the latest RSVP Live breaking news on WhatsApp
Our community members are treated to special offers, promotions and adverts from us and our partners. You can check out at any time. More info
Marks and Spencer have suspended all online orders, meaning shoppers won't be able to buy items online via the store's website or app.
On Monday, the company's CEO announced there had been a cyber incident, which affected click and collect orders as well as contactless payments in stores.
"As part of our proactive management of the incident, we have made the decision to pause taking orders via our UK & Ireland websites and apps and some M&S International operated websites," the company said in a statement.
The added that the M&S product range is still available to browse online, and their shops remain so customers can still buy clothes and other items in-person.
"We previously informed customers that there was no need to take any action. That remains the case, and we will let them know, if the situation changes," the statement continued.
"We remain grateful for the support that our customers, colleagues, partners and suppliers have shown during this time and will provide further updates, as appropriate."
However, people who are planning on shopping in store should be aware that gift cards, e-gift cards and credit receipts can't be used as a payment method in store or online, per the company's X account. Contactless payments are being accepted again.
On Tuesday, Marks and Spencer said it had reported the incident to the UK's National Cyber Security Centre (NCSC), according to the Mirror.
Since Monday, the retailer has had issues with fulfilling click and collect orders.
M&S said it has hired cybersecurity experts to help investigate the issue, adding that it was taking actions to further protect the network to ensure customers aren't further affected by the problem.