Marks and Spencer issues urgent update to customers as it suspends all online shopping

Marks and Spencer has issued an urgent update to customers in Ireland after suspending all online shopping services in the wake of a serious cyber incident.

Shoppers across Ireland have been affected by the disruption, which began on Monday, leaving customers unable to place orders via the Marks and Spencer website or app. The incident also caused issues with in-store contactless payments, Click and Collect services and the use of gift cards.

In a statement issued today, a Marks and Spencer spokesperson said: "As part of our proactive management of the incident, we have made the decision to pause taking orders via our UK and Ireland websites and apps and some M&S International operated websites.

"The M&S product range is available to browse online, and our stores remain open and ready to welcome and serve customers. We previously informed customers that there was no need to take any action. That remains the case, and we will let them know, if the situation changes.

"We remain grateful for the support that our customers, colleagues, partners and suppliers have shown during this time and will provide further updates, as appropriate."

While customers can still browse the Marks and Spencer product range online, all online orders remain suspended. Stores across Ireland continue to operate as normal, but the retailer has warned that technical issues may persist.

Responding to a social media post, Marks and Spencer said: "Gift cards, e-gift cards and credit receipts can't currently be used as a payment method in store or online."

The retailer has reported the cyber incident to the UK's National Cyber Security Centre (NCSC) and says it will continue to monitor the situation closely.

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