SkillsFuture portal fully operational again after disruption as S$500 credits near expiry
SSG said it is working with training providers to reach out to those whose claims were affected during the downtime.
by Emil Chan · CNA · JoinRead a summary of this article on FAST.
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SINGAPORE: The SkillsFuture portal resumed full operations on Wednesday (Dec 31), a day after experiencing disruption as a one-off S$500 credit top-up was set to expire.
CNA began receiving reports that the MySkillsFuture website was down from as early as about 10.20pm on Tuesday.
SkillsFuture Singapore (SSG) said on Wednesday morning that it was experiencing a “system issue”.
“Please be assured that your SkillsFuture Credit claim, including expiring credits, will be approved once the system is up. We will notify you to submit your claim when the system is up,” said SSG in a Facebook post.
A notice on the MySkillsFuture portal on Wednesday warned users that there could be "intermittent disruption" to some digital services. It advised users to visit https://sfc.myskillsfuture.gov.sg/claim to submit their SkillsFuture credit claims.
In response to CNA's queries, SSG said: "As of Dec 31 2025, 7am, the technical issue has been resolved and the MySkillsFuture portal is fully operational.
"SSG is working with the training providers to reach out to those whose claims were affected during the downtime."
The disruption came as Singaporeans rushed to use their one-off S$500 SkillsFuture credit top-up before it expires on Dec 31, with training providers reporting last week that demand has jumped sharply - in some cases by as much as seven times.
As of September, about seven in 10 eligible Singaporeans had not used their SkillsFuture credit top-up.
The SkillsFuture credit top-up was given to Singaporeans aged 25 and above in 2020 amid the COVID-19 pandemic. It is separate from the first tranche of SkillsFuture credit of S$500, which all Singaporeans aged 25 and above received and which will not expire.
Singaporeans aged 40 and above also get a mid-career training allowance of S$4,000 in SkillsFuture credit that does not expire.
SkillsFuture credit can be used to offset fees for eligible courses on the MySkillsFuture online portal.
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