‘An inexcusable mistake’: Logitech just broke its own macOS apps, but a fix is available
A careless move that led to disaster
· TechRadarNews By Alex Blake published 8 January 2026
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- Two of Logitech’s Mac apps stopped working due to expired certificates
- This broke custom settings for users’ mice and keyboards
- Patches have been released that should fix the issue
If you’ve suddenly found that your Logitech apps on macOS simply don’t work, you’re not alone. Frustrated users have taken to social media to complain about mice losing their custom settings and apps stuck in endless boot loops, and now Logitech has responded by calling the move an “inexcusable mistake.”
The problem is remarkably simple: it appears that Logitech accidentally allowed the certificates for its Logi Options+ and G Hub apps to expire. Without a valid certificate, they couldn’t run on macOS, preventing anyone from using them and breaking custom settings for people’s devices.
That had wide-ranging effects for users of Logitech’s popular mice, keyboards and other computing accessories. Without access to Options+ and G Hub, you’re unable to customize the settings of your peripheral devices. That means no keyboard macros, no mouse sensitivity adjustments, no anything. That's a frustrating experience, and an entirely avoidable one on Logitech’s part.
Logitech has publicly acknowledged its role in the problem, with company representative ATXsantucci writing on Reddit: “We dropped the ball here. This is an inexcusable mistake. We’re extremely sorry for the inconvenience caused.”
A cautionary tale
How do you rectify the issue? Well, chances are you’ve had an email from Logitech if you’ve registered your email address with the company. This message reads as follows:
“There is a known issue with G HUB and Logi Options+ software that causes both apps to stop working on macOS. To fix this, please visit the link below to download the updated installer and find more information. Your settings will be preserved, and both apps will function properly after the update. We apologize for the inconvenience.”
The link points to a support article on Logitech’s website. There, the company advises users to download patches that can restore the apps’ certificates. Importantly, Logitech points out that the expired certificate also affects its in-app updater, so trying to update an affected app will not work.
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